SALAS collects client feedback to improve our services. Last year, 292 evaluation questionnaires were completed–181 in Lethbridge and 111 in Brooks. In Lethbridge, 99 percent of respondents reported their first contact with SALAS was good, 96 percent said they understood the assessment had four parts, 100 percent reported that their assessor was friendly and respectful, and 98 percent reported they understood where they were being referred. In Brooks, 95 percent of respondents said their first contact with BCALC was good, 92 percent understood the assessment had four parts, 95 percent said their assessor was friendly and respectful, and 94 percent understood where they were being referred. Our levels of satisfaction continue to be very strong every year, mainly due to the swiftness of our response.
Corporate Client Satisfaction
Annie Lee, Maple Leaf Canada
“In dealing with our foreign workers, SALAS Ltd. Consulting was most accommodating in meeting with our scheduling needs. The assessments that were done for us were very thorough and easy for us to understand.”
Linda West, Actyl Limited Vice President
“Thanks for a job well done.”
Keith Rasmussen, Southland Trailers
“Thank you for providing a great service that exceeded my expectation, you ladies work well together and it is very apparent.”